Refund & Returns Policy

Every piece is made to order from your photo, so we can’t resell returns — but we stand behind our work. If your order arrives damaged, defective, or wrong, we’ll reprint it or refund it. Just reach out.

Because digital files are delivered instantly and can’t be returned, they are generally non-refundable once downloaded. That said, if there’s a genuine problem with your file, email us and we’ll make it right.

Prints are custom-made from your artwork, so we don’t accept change-of-mind returns. You do see an exact preview before you buy.

If your print arrives damaged, defective, or not what you ordered, contact us within 14 days of delivery with a photo of the issue and your order number. We’ll arrange a free reprint or a refund.

If your package is lost or damaged in shipping, let us know and we’ll work with our print provider to resolve it — typically a reprint and reship at no cost to you.

Custom oversized prints are quoted and produced individually. Any deposit is applied to your final price; because production starts once you approve the quote, deposits for custom orders are non-refundable after work has begun, except where the item arrives damaged or defective.

Email orders@frameyourcatch.com with your order number, a description of the problem, and (for damage or defects) a clear photo. We aim to respond within a couple of business days. Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.

This policy is part of our Terms of Service. For how we handle your data, see our Privacy Policy.